Energy bills: Couple hit with £11,000 gas bill after 18-year supply mystery | Personal Finance | Finance newsbhunt


A couple has been slapped with an energy bill worth £11,000 after being told they owe 18 years’ worth of cash for gas usage.

Lee Haynes, 44, and his partner Jo Woodley, 45, shared that they have done “everything” to try and pay off their gas since moving into their home in 2005.

However, despite multiple attempts at asking, nobody could determine whose responsibility it was for the gas supply.

Letters from the National Grid and their housing association, both dated in 2006, can confirm struggles to establish the source of the gas.

Nearly two decades later, the pair are now liable to pay an energy bill worth £10,824.87 which is an amount they will struggle to pay.

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The couple claim that they contacted the ombudsman who said they should have to wait.

He explained: “It’s unbelievable – my worst fears about this have now come true It was very strange. After a few months, we had bills for everything but not gas.

“I was worried about suddenly getting a big bill – so I tried really hard to find out who was supplying our gas.

“The guy from the housing association tried all the suppliers they work with and said he didn’t know what to do. When the ombudsman said just to keep the paperwork and leave it that’s exactly what we did.”

A letter from Cadent informed the couple they owed nearly £11,000 for gas usage between 2005 and 2023.

Being served the invoice last month, the gas distributor told Lee and Jo that they had to pay within 30 days

According to the couple, they are still not sure as to who supplied the gas over the 18-year period and have since signed up with a major energy firm.

Mr Haynes added: “I just don’t understand. The 1986 Gas Act says they can recover costs if I’m at fault but I’m not. Who would write in their calendar every year to try and find out who’s providing gas to their home?

“We just got on with living there – like we were told to. I did everything I could. I didn’t want to just let the problem go. After two years of trying really hard to find our supplier and trying to pay British Gas, we were told there was nothing we could do.

“It would be fair enough to bill us if I hadn’t tried, but they can’t really expect me to keep trying for 18 years. There has to be shared responsibility for this.”

A spokesperson from Cadent said: “Whilst Cadent are not a gas supplier, as part of our gas transportation license we have an obligation to investigate and use our reasonable endeavours to recover the cost of any gas used outside of a supplier contract.

“Whilst we cannot comment on individual cases, we must stress we have a specialist team who are on hand to offer help and support to customers who are required to make a repayment.”


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